Legal Information

Right of Withdrawal

Right of Withdrawal & Refund Policy

Last Updated: October 7, 2026

Q Services primarily sells digital products, accounts, software, licenses, access credentials, and digital services. Because these products are delivered electronically and may be provided immediately after purchase, all sales are generally considered final once delivery or access has begun.

No Refunds on Working Products

Q Services does not offer refunds simply because a customer changes their mind, no longer wants the product, purchased the wrong product, or decides not to use it after delivery.

A refund will only be considered if you can provide reasonable proof that the product or service you purchased does not work as advertised and our support team is unable to resolve the issue.

Before a refund is considered, you may be required to provide evidence such as:

Screenshots or video showing the issue
Error messages
Relevant account or order information
A clear explanation of the problem
Any additional information reasonably requested by our support team

We may first attempt to troubleshoot, repair, replace, or otherwise resolve the issue before issuing a refund.

If the issue is caused by incorrect customer usage, failure to follow provided instructions, incompatible hardware or software that was clearly disclosed before purchase, third-party platform changes, or other circumstances outside our reasonable control, a refund may not be available.

Digital Delivery & Withdrawal Rights

Where applicable law provides a statutory withdrawal period, different rules may apply to digital products that are delivered immediately.

When permitted by applicable law, customers may be required to expressly consent to immediate digital delivery and acknowledge that beginning delivery, download, activation, or access may result in the loss of their statutory right of withdrawal.

Digital delivery may be considered to have started when:

Account credentials are provided
A license, product key, or code is delivered
A download becomes available or is accessed
Software or digital access is activated
A digital service begins
A custom order or service begins processing

Defective or Non-Working Products

If your product or service genuinely does not work, please contact Q Services before opening a payment dispute or chargeback.

We will review the issue and make reasonable efforts to resolve it.

Depending on the circumstances, this may include:

Troubleshooting assistance
Replacement of the affected product
Correction of the service
Store credit
A refund where appropriate

Refund eligibility is determined based on the evidence provided, the circumstances of the issue, the applicable product warranty, and any consumer rights required by law.

Refunds Will Generally Not Be Issued For

Refunds are generally not provided when:

You changed your mind after purchase
You purchased the wrong product
You failed to read the product description or requirements
You no longer want or need the product
You failed to follow setup or usage instructions
You are unable to provide reasonable evidence of the reported issue
The product works as described
A third-party account, game, service, or platform takes action against the customer after delivery for reasons outside Q Services' control